Account Service Manager

Account Services Manager

Our Account Services Managers develop deep relationships with customers using GCPay to maximize retention while expanding usage of the product. Customer interactions, via Phone, Zoom and in person enable our ASM's to grow long-term, mutually beneficial relationships with key business stakeholders. The Account Services Manager also liaises with a cross functional internal team in conjunction with our customers to ensure GCPay delivers the best customer experience and product solutions to meet their needs.

Responsibilities:

• Develop strong relationships with customers acting as their trusted advisor and advocate their needs in collaboration with our internal teams
• Ensure high levels of customer satisfaction managing a portfolio of existing and newly implemented customers by providing quality, timely responses and resolutions
• Leverage the strong, trusted relationships built with your customers using GCPay to generate referrals and meetings for new business
• Champion GCPay's feature services to customers including ACH, remote online notarization, etc. to boost utilization
• Monitor and analyze product use to increase customer's continued adoption as well as further usage among GCPay's customer base
• Update company CRM (HubSpot) recording and providing updated customer account information to increase customer knowledge and new sales opportunity information
• Meeting attendance and administration, as required
• Coordinating with Finance team to rectify customer billing issues or concerns
• Travel to various high value accounts (expected travel < 25%), as needed
• Other tasks as assigned

Minimum Qualifications:

• 3 to 5 years of account management experience in software account management or equivalent experience
• Existing experience using or ability to quickly understand GCPay platform
• Exceptional customer focus
• Proficiency in appropriately applying a variety of persuasive or negotiation styles
• Ability to excel in a dynamic, fast-moving environment, and improvise with minimum supervision
• Highly developed problem-solving abilities
• Capable of collaborating with a team to achieve business goals and maintain personal goal progress
• Excellent time management and organizational skills
• Adept at effectively prioritizing competing demands
• Expertise in written and verbal communication

About Autodesk:

Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits:

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.

Salary transparency:

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $83,900 and $144,760. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity:

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging:

We take pride in cultivating a culture of belonging where everyone can thrive.