Manager, Support Engineering, EMEA

Manager, Support Engineering, EMEA

About Iru

Iru is the AI-powered security & IT platform used by the world's fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.

Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes' America's Best Startup Employers 2025 list for employee engagement and satisfaction.

The Opportunity

As the Manager, Support Engineering, EMEA at Iru, you will lead our support team that works directly with our customers to make sure they're happy, productive, and set up for success. You will be the mentor to our team of Support Engineers and the point of escalation for any obstacles. You'll also act as the voice of the customer by sharing customer feedback and insights with our product team and reporting issues to our engineers.

We pride ourselves on creating world-class experiences for our customers. Our customers rely on Iru to ensure their devices are managed and secured properly, and when they have questions, we're committed to providing the best support interaction possible. Our team's top priority is making our customers' lives easier by ensuring their experience with Iru is both reliable and straightforward.

The ideal candidate must be able to work in our London (Liverpool St.) office 5 days a week, Monday through Friday, 7:00 AM to 4:00 PM GMT. Flexibility in start time may be available for the right candidate.

What You'll Do

• Lead and mentor the support team
• Provide technical guidance
• Quality assurance and coaching
• Team performance management
• Leverage modern tech stack tools

What You'll Bring

• Four or more years of experience in customer support and technical troubleshooting
• Technical proficiency with Apple Business Manager, mobile device management concepts, and enterprise Apple device deployment
• Leadership experience in mentoring technical teams
• Strong communication skills
• Customer-focused mindset
• Adaptability
• Skilled in shell scripting and the macOS command line

Benefits & Perks

• Competitive salary
• 100% private healthcare coverage reimbursement for individual and dependents
• HealthShield Cash Plan
• Workplace Pension (Employer 4%/ Employee 5% of gross salary)
• 20 days PTO
• Flexibility to work from anywhere for up to 30 days per year
• Equity for full-time employees
• Iru Wellness Week off first week in July
• Up to 16 weeks paid leave for new parents
• Paid Family and Medical Leave
• Modern Health - Mental Health Benefits - Individual and Dependents
• Fertility benefits
• Working Advantage Employee Discounts
• Gym membership
• Lunch 5 Days/Week
• Exciting opportunities for career growth

We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.

At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.