Operations Supervisor 2026

Operations Supervisor

Kampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is "connecting people to the outdoors and each other," and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and innovative.

The Operations Supervisor is responsible for overseeing the day-to-day operational activities of the campground, ensuring a smooth, efficient, and enjoyable experience for all guests. This role involves managing various departments, including staffing, inventory, maintenance, safety, housekeeping, guest services, and recreational activities. The Operations Supervisor plays a vital role in maintaining high standards of service and operational excellence, working closely with the management team to implement policies and procedures that enhance guest satisfaction and employee productivity. This leadership role is responsible for delivering KOA's Culture, Mission, Vision, and Values.

Specific duties include overseeing daily operations across all departments, managing and supporting campground staff, assisting the GM in achieving monthly and annual budget requirements, managing sensitive and confidential information, ensuring all accounting functions follow procedures, and maintaining compliance with preventative maintenance and deep cleaning programs. The Operations Supervisor is also responsible for preparing reports, developing conflict resolution and critical thinking skills, monitoring and managing inventory levels, and implementing and enforcing safety protocols.

Expected results include demonstrating leadership skills, meeting property's target for guest satisfaction, meeting property's target for employee engagement & experience metrics, precise control and adherence to KOA policies of all generated cash, contributing to organization success by building competent and diverse teams, modeling accountability to KOA's Culture, and meeting Quality Assurance standards and goals.

Job qualifications include a high school diploma or equivalent, proven experience in a customer service supervisory role, hear and speak the English language fluently, strong decision-making ability, proficient computer skills, ability to work nights, weekends and holidays, excellent communication, collaboration, and delegation skills with ability to manage confrontation, ability to motivate, lead and develop a diverse team, strong working knowledge of operational procedures, and a valid driver's license.

Physical requirements include the ability to stand for long periods of time, lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly, ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain, and able to work inside and outdoors and in various climates.