National Accounts Support II

National Accounts Support I

Vernon, BC

Role Description

To support the AR National Accounts Supervisor with National Account AR aging and collections (e.g. in the form of statement credits and resolution of rejects, chargebacks, claims, etc.) are received for services rendered to the customers of our inventory suppliers. To support completion of all National Account related processes, procedures, AR reconciliations on time and any rejections, chargebacks and outages are investigated and rectified.

To assist locations with their responsibility of reducing rejections and other issues related to National Accounts.

As a developmental role, the National Accounts Support I will assist with contributions of efficiencies, process improvements and project execution.

Core Responsibilities

Outstanding Account Resolution / Collections

• Support monitoring a queue of National AR accounts and analyze National AR aging to ensure company delinquency targets remain at acceptable levels
• Communicate and develop strong relationships with suppliers, stores and inventory purchasing
• Maintain daily communication with suppliers and stores to facilitate on-time credits
• Maintain outstanding AR, adjustments, write-offs, and offsets
• Collect and fix / negotiate credits, but most importantly, help prioritize root causes and train the storefronts to minimize recurring errors in obtaining credits
• Entering rejected delivery receipts (DRs) into supplier portals
• Assist to collaborate with Sales Operations to help with national account setup where appropriate and make suggestions on setup that can help minimize errors and rejections
• System link updates with supplier portals
• Facilitate processing warranty credits.
• Enter wash invoices into supplier portals.
• Point of Sale System testing and validation
• May perform other responsibilities as required by the role

Dispute Resolution

• Handle store inquiries and resolve complaints with regards to collection matters
• Facilitate resolution and escalation of disputes as per the established dispute management process and system

Continuous Improvement

• Manage personal objectives in alignment with monthly goals
• Collaborate with Sales / Management to achieve established corporate DSO objectives
• Work with stakeholders outside of national account team to achieve continuous improvement across the Customer to Cash process

Knowledge, Skills and Abilities

• Knowledge of accounting principles and processes
• Proficient in Excel
• Excellent interpersonal and communication skills
• Ability to multi task and prioritize workload
• Ability to work in a fast-paced/multi-task environment
• Great customer service
• Ability to form strong and productive business relationships with other groups
• High level of attention to detail

Education

• Grade 12 or GED equivalent

Special Requirements

• Valid driver's license

Negotiable Requirements

• Experience working in PeopleSoft Financials, FIS or GetPaid

What We Offer

• The target salary range for this position is $46,530 to $53,480 per year based on experience.
• Comprehensive medical and dental benefits
• Employee Assistance Program
• A group RRSP/DPSP matching program
• Discount on tires and mechanical services
• Positive work culture, opportunities for growth and development, and work-life balance.
• Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.

Kal Tire uses AI tools to support parts of recruitment, including but not limited to job posting and pre-screening. All interviews and hiring decisions are being made by Kal Tire's hiring managers and recruiters.

Kal Tire is committed to fostering a workplace where everyone feels valued, included, and empowered to thrive. We embrace diverse perspectives and welcome applications from all backgrounds and experiences. If your qualifications align with the role, we'll connect with you to guide you through the next steps. Candidates considered for the role must be legally eligible to work for any employer in Canada. A Canadian Criminal Record Check may be required for certain positions as part of the final stages of the hiring process.