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Guest Services Manager - Resort

Coordinate resort-wide guest services to ensure exceptional guest experiences
Wisconsin Dells, Wisconsin, United States
Mid-Level
yesterday
Kalahari Resorts & Conventions

Kalahari Resorts & Conventions

A family resort chain featuring indoor water parks, themed rooms, and convention center facilities in the United States.

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Guest Services Manager

Kalahari Resorts & Conventions is seeking a Guest Services Manager. In this role, you will be responsible for the resort-wide, overall levels of guest satisfaction centered around the front office, bell staff, concierge, Emerald Lounge VIP, and potentially valet. You would also work in partnership with the front office manager and the Director of Guest Services to achieve our elevated guest experience results. Identifying and pursuing new business opportunities through prospecting.

What We're Looking For

  • A broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
  • Previous use of a Property Management System.
  • Seeking 2-5 years' experience from a smaller property (under 500 rooms) manager or a large property (over 500 rooms) supervisor.
  • Significant guest resolution, guest conflict, and positive service recovery experience.
  • An attention to detail, organized, forward-thinking, and motivated individual.
  • Experience with scheduling 10 or more associates.
  • Proven experience in teaching others.
  • Someone with a fun and engaging personality

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

  • Career growth opportunities with promotion from within
  • 401(k) matching, paid time off, and holiday compensation
  • Health, dental, and vision coverage for full-time associates
  • Employee appreciation events, discounts, and perks at all resorts
  • Education assistance programs to help advance your career

At Kalahari, we're proud to be recognized by Forbes as one of America's Best Midsize Employers and by USA TODAY as the #1 Best Indoor Water Park. These awards reflect our commitment to both our guests and team members.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering incredible guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Current locations include Wisconsin Dells, WI (2000), Sandusky, OH (2005), Pocono Manor, PA (2015), Round Rock, TX (2020), and Spotsylvania County, VA (2026).

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

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Guest Services Manager - Resort
Wisconsin Dells, Wisconsin, United States
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About Kalahari Resorts & Conventions
A family resort chain featuring indoor water parks, themed rooms, and convention center facilities in the United States.