Guest Services Agent - Emerald Lounge VIP

Guest Services Agent

Kalahari Resorts & Conventions delivers a beyond expectations waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America's largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops, and a state-of-the-art convention center.

We are inviting you to apply for the role of Guest Services Agent in the VIP Emerald Lounge. In this position, you will be key in delivering top-tier service and making every guest's stay truly exceptional. Deliver a smooth and efficient check-in and check-out process that lets the guest get to the heart of their stay - making memories that will last a lifetime!

In this position, you'll be an expert source of knowledge on the Resort and assist in the day-to-day operations of our VIP Emerald Lounge, including concierge-level service. Assist guests during their stay by anticipating needs through the Kalahari Way – delivering beyond expectations! Become proficient in Front Desk’s property management system to assign rooms, make keys, review guests’ folios, and handle payments to ensure timely responses to guest requests.

We do require that you have a background consisting of 1 year of previous Front Desk or Guest Services experience in a hotel, resort, or related field, be proficient in Windows software, be able to convey information and ideas clearly, and be able to build professional rapport with VIP guests.

If your background is what we're seeking and your personality is one of service to others, please consider joining our growing and industry-leading team.

Starting Rate: $15.00 an hour

A Sampling of Our Benefits

Our team enjoys a comprehensive and attractive benefits plan:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America's Best Midsize Employers, Condé Nast Traveler's #1 World's Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting's Smart Stars Awards, Parents' Magazine Kids' Travel Award Winner and TripAdvisor's Travelers' Choice Awards.

Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026).

Kalahari Resorts & Conventions is an equal opportunity employer.