Guest Service Assistant Manager

Guest Service Assistant Manager

At Kalahari Resorts & Conventions, we don't just create vacations—we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.

Kalahari Resorts & Conventions is seeking a Guest Service Assistant Manager. In this role, you will assist the Guest Service Manager and that involves all aspects of front desk management.

As part of our leadership team, you'll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll resolve issues efficiently and ensure high service standards for our guests. You'll also support associates through training, guidance, and fostering a positive, team-oriented environment.

Pay Rate: $22 – 24/hour

Key Responsibilities

• Approach all encounters with guests and Associates in a friendly, service-oriented manner.
• Hire, train, coach, evaluate, and manage staff, ensuring proper staffing and that associates receive adequate guidance and resources for achievement of job responsibilities.
• Ensure compliance and efficient operation of all Front Office standard operating procedures.
• Assist the front office team in performing their day-to-day functions whenever necessary to ensure the smooth running of the front office department.
• Perform other duties as required by management.

What We're Looking For

• At least 2 to 3 years of progressive experience in a hotel or a related field required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Experience with properties (Hotels and Resorts) that have more than 500 rooms.
• Have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA

Kalahari Resorts & Conventions is an Equal Opportunity Employer.