Branch Service Support Assistant

Service Support

We are seeking a highly organized and customer-focused Service Support person to join our team. This role provides critical support to both our customers and field technicians, ensuring smooth operations, timely service, and exceptional customer experiences. The ideal candidate is proactive, detail-oriented, and comfortable handling a variety of service-related tasks in a fast-paced environment.

Key Responsibilities:

• Provide customer and technical support, addressing inquiries and resolving issues promptly.
• Prepare quotes for installations and service work accurately and efficiently.
• Coordinate pickup and delivery of parts and rental equipment, ensuring timely execution.
• Maintain and use personal work tools effectively to support field operations.
• Operate and manage spreadsheets and ERP systems to track work orders, inventory, and service activities.
• Maintain strong customer service standards, ensuring positive interactions with clients, vendors, and internal teams.
• Support technicians with installations.
• Assist with general office tasks as needed to support the service team.

Qualifications:

• High school diploma or equivalent; associate degree preferred.
• Prior experience in customer service, technical support, or service operations preferred.
• Proficient with Microsoft Excel, Google Sheets and familiar with ERP systems.
• Strong organizational and communication skills.
• Must have own work tools and be capable of using them safely and efficiently.
• Ability to manage multiple tasks and work independently in a fast-paced environment.
• Valid driver's license and reliable transportation for parts and rental pickup/drop-off.

Skills & Competencies:

• Excellent problem-solving and communication skills.
• Strong attention to detail and ability to work accurately with data.
• Customer-focused mindset with a professional demeanor.
• Ability to collaborate effectively with field technicians and office staff.

We offer a competitive salary, excellent benefit package including Profit Sharing and 401(k) Plan as well as a health and wellness program. This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.