Claims Support Specialist I / II

Claims Support Specialist

Kaeppel Consulting is seeking a Claims Support Specialist to perform basic claims and zone support activities under moderate supervision. This role provides essential administrative and customer service support to the claims team and external partners. This is a temporary, onsite role in Erie, PA, lasting for a duration of 6 months.

Schedule: Monday–Friday, 8:00 AM – 4:30 PM

Key Responsibilities:

• Perform administrative functions including answering phones, filing, copying/imaging, faxing, and handling incoming/outgoing mail.
• Support third-party vendor relationships and assist with coordination of related processes.
• Order office supplies and coordinate meetings as needed.
• Greet and direct visitors to appropriate personnel.
• Provide inbound and outbound customer service to policyholders, claimants, and agents, ensuring all interactions reflect a high standard of service.
• Assist during weather events (CAT losses) by supporting loss reporting and related activities.
• Support multiple disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigation.
• Prepare and process claim documents, ensuring accuracy and confidentiality of time-sensitive information.
• Make follow-up calls and provide ongoing support to maintain up-to-date claim files.
• Apply working knowledge of company policies and procedures to verify claims and provide initial services.
• Assist staff with accessing and verifying policyholder information.
• Set follow-ups for timely completion of support tasks.
• Respond to customer inquiries from internal and external stakeholders or route them to appropriate parties.
• Enter and update new loss report information in claims documentation systems.

Qualifications:

• 1+ years of administrative or customer service experience preferred
• Strong communication and organizational skills
• Ability to prioritize and handle multiple tasks in a fast-paced environment
• Familiarity with insurance claims processes is a plus