Mitarbeiter/in Kundenservice - Social Media

Mitarbeiter/In Kundenservice - Social Media

Do you like to move around on platforms like Instagram and Facebook? And you are also familiar with WhatsApp? For our internal Customer Service Center, we are looking for an employee who will take care of customer inquiries coming in via phone or email as well as our social media channels. In this role, you will be the first point of contact for our customers and answer questions about our products and services.

In the JYSK Customer Service Center, you will find a supportive work atmosphere where we work together on goals, share ideas, and learn from each other. Every day brings new challenges and the opportunity to develop your skills. With us, you can take on new areas of responsibility and advance your professional career. We support you in balancing your work and private life.

We offer you the chance to become part of a dynamic retail company that wants to be the first choice for retail employees. In addition, you have the following benefits at JYSK:

• Development opportunities through excellent training and mentoring programs
• A structured onboarding program for your career start at JYSK, as well as regular feedback meetings
• Planning security, with personnel planning at least 4 weeks in advance
• Possibility for mobile work/home office (on a daily basis after successful onboarding)
• 20% employee discount and corporate benefits
• Holiday and Christmas money
• Occupational pension scheme and health promotion, (e.g. we use the VIVA Family Service)
• 30 days of vacation
• Free parking and good transport links
• Attractive additional offers such as cafeteria, fitness room, bike leasing, etc.
• Employee events and much more
• A 5-day workweek (approx. 1 x on Saturdays per month)
• Weekly working hours of 37.5 hours

Your activity at JYSK

• In the Customer Service Center of JYSK, we answer daily questions about orders, complaints, and products that come to us through different channels.
• You will take care of the inquiries of our customers on our social media channels (Instagram, Facebook, WhatsApp) as well as the inquiries that come in via phone and email
• You independently find solutions for our customers and offer them a professional, positive, and competent service
• You are part of a goal-oriented team that is characterized by a high pace and can adapt flexibly to different situations

What you bring with you

• Empathy and the joy of actively listening to our customers and helping them
• An understanding and professional demeanor when talking to our customers, especially when finding solutions
• A love for working in a team and the willingness to share new insights and knowledge with your colleagues
• Very good German language skills in speech and writing, ideally basic English language skills
• Experienced use of the computer, as well as fast and accurate typing

About JYSK

We are convinced that our employees are the key to our success. Thanks to them, JYSK has grown from a single store in 1979 to an international company with more than 3,000 stores. That's why it is important for us to give our employees many opportunities for their personal and professional development. With the right attitude, great opportunities open up at JYSK.