Site Supporter, E - commerce & Omnichannel (maternity Cover)

Site Supporter, E-commerce & Omnichannel (Maternity Cover)

Do you have a strong passion for providing exceptional support combined with great technical flair? Are you ready to be the main point of contact for support of JYSK's websites across 29 countries? If so, you could be the ideal candidate for this job opening.

We are looking for a Site Supporter to join our dedicated and professional E-commerce & Omnichannel department. You will troubleshoot and respond to user inquiries and act as a behind-the-scenes specialist to help keep the websites running smoothly. WHAT WE OFFER YOU You will be working at our Head Office in Aarhus where we have an informal working culture with great colleagues from multiple countries. You will be part of the Operations team with 10 colleagues and a manager.

Furthermore, we offer you:

• A workplace in a fast-growing international company that values development and performance
• Close cooperation with colleagues across the organization and 29 countries
• Thorough onboarding and training, and a great introduction program to secure that you are ready to take on the new challenges
• A well-functioning work-from-home policy and a healthy work-life balance

WHAT YOUR NEXT JOB WILL BE ABOUT Your tasks and responsibilities in the job will include:

• Being the primary point of contact for support of JYSK's 29 national websites
• Making sure that all incoming requests are handled and closed with the best possible solution for the business and our customers
• Having in-depth knowledge of IT systems and platforms used in E-commerce
• Taking part in coordinating bi-weekly IT releases
• Coordinate and handle various operations tasks in E-commerce

WHAT SHOULD YOU BRING We are looking for a new colleague who:

• Has at least 2-3 years of experience with support, either from an E-commerce department or Customer Service
• Has attention to details and a natural approach to efficiency and prioritizing of day-to-day deliveries
• Is highly service-minded and has a passion for support and problem solving
• Has great technical understanding and problem shooting skills
• Has experience with content management systems
• Is fluent in English – Danish language skills are seen as an advantage