Mitarbeiter/in Kundenservice - Social Media

Mitarbeiter/In Kundenservice - Social Media

Do you enjoy navigating platforms like Instagram and Facebook? And are you familiar with WhatsApp? For our internal Customer Service Center, we are looking for an employee who will handle customer inquiries received via phone or email, as well as our social media channels. In this role, you will be the first point of contact for our customers and answer questions about our products and services.

In the JYSK Customer Service Center, you will find a supportive work environment where we work together towards goals, share ideas, and learn from each other. Each day brings new challenges and the opportunity to develop your skills. With us, you can take on new areas of responsibility and advance your career. We support you in balancing work and private life.

We offer you the chance to become part of a dynamic retail company that wants to be the first choice for retail employees. In addition, you will have the following benefits at JYSK:

• Development opportunities through excellent training and mentoring programs
• A structured onboarding program for your career start at JYSK, as well as regular feedback meetings
• Planning security, with a staff planning of at least 4 weeks in advance
• Possibility of mobile work/home office (on days after successful onboarding)
• 20% employee discount and corporate benefits
• Holiday and Christmas bonuses
• Occupational pension scheme and health promotion, (including using the VIVA family service)
• 30 days of vacation
• Free parking and good transport links
• Attractive additional offers such as cafeteria, fitness room, bike leasing, etc.
• Employee events and much more
• A 5-day workweek (approximately 1 Saturday a month)
• Weekly working hours of 37.5 hours

Your role at JYSK

• We handle daily inquiries about orders, complaints, and products that come to us through different channels.
• You will handle the inquiries of our customers on our social media channels (Instagram, Facebook, WhatsApp), as well as the inquiries that come in via phone and email.
• You will find solutions for our customers independently and offer them a professional, positive, and competent service.
• You are part of a goal-oriented team that is characterized by a high pace and can flexibly adapt to different situations.

What you bring with you

• Empathy and a desire to actively listen to our customers and help them
• A considerate and professional demeanor when speaking to our customers, especially when finding solutions
• Enjoyment working in a team and a willingness to share new insights and knowledge with your colleagues
• Very good German language skills in writing and speaking, ideally basic English language skills
• Experienced use of the computer, as well as fast and accurate typing

About JYSK

We believe that our employees are the key to our success. Thanks to them, JYSK has grown from a single store in 1979 to an international company with more than 3,000 stores. That is why it is important for us to provide our employees with many opportunities for personal and professional development. With the right attitude, great career opportunities will open up at JYSK.