IT Help Desk Supporter

IT Help Desk Supporter

JYSK is an international retail chain, part of the Danish group Lars Larsen, specializing in Scandinavian style sleeping & living furniture.

JYSK has grown rapidly over the years, from the first store in Denmark in 1979 to over 3,000 stores worldwide today. To ensure and support future growth, we need the best employees.

Job Description

The help desk department is responsible for managing technical IT support requests from retail outlets, supporting both the stores during their entire opening hours for critical malfunctions that disrupt operations, and the traveling and headquarters staff.

Your main activities will be:

• Configuration and repair of retail cash registers, PCs, printers, telephones, smartphones, and tablets
• Receipt and management of tickets for anomalies or requests from colleagues and stores (first-level helpdesk)
• End-to-end management of anomalies or requests
• Support to colleagues on all IT topics
• Proposal of solutions and improvements related to daily operations
• Setup of the IT system for store openings (cash register, PCs, printers, and devices)
• Management and coordination of external companies for all IT work related to installations and maintenance of company IT systems
• Phone assistance shifts during store opening hours, holidays, and weekends
• Active participation in IT projects
• On request, participation in meetings in English
• As needed, manual translations and IT documentation from English to Italian

Qualifications

• Technical and IT diploma
• Good knowledge of spoken and written English (B2)
• Good knowledge of Networking (TCP/IP, LAN, WAN, and WLAN)
• Knowledge of network infrastructures
• Skills in installation, configuration, and maintenance of Microsoft, Android, and iOS operating systems
• Ability to work in teams and prioritize tasks
• Excellent knowledge of office software
• Excellent communication and interpersonal skills
• Problem-solving attitude

Additional Information

We offer:

• dynamic, stimulating, and international work environment
• access to employee discounts