Customer Service Supporter

Customer Service Supporter

JYSK is one of the fastest-growing retail chains in Europe. Since opening our first store in Denmark in 1979, we have experienced continuous growth to reach more than 3,300 stores worldwide.

Morocco is the 50th country to welcome JYSK, with the opening of our first stores in April 2025. Since then, we have successfully launched our operations, recruited and trained our local teams, implemented our IT systems in all departments, and started business in a spirit faithful to our Scandinavian identity.

JYSK's business concept is based on selling quality products with Scandinavian design at very competitive prices. With this solid foundation, we have significant growth ambitions in Morocco in the coming years and are looking for motivated talents to join us on this exciting journey.

Are you looking to join a dynamic company and offer quality customer service? JYSK is recruiting a Customer Service Supporter to strengthen its team and ensure an exceptional customer experience.

As a CSS, you will be attached to the Customer Service Team Leader and will have the following main responsibilities:

• Offer quality customer service through various channels: phone, email, social media, chat, etc.
• Ensure rapid and efficient processing of complaints and replacement requests.
• Manage undelivered or late orders.
• Analyze and exploit customer survey feedback.
• Assist stores and ensure smooth cooperation between stores and customer service.
• Work closely with internal teams (other CSC, e-business, logistics, Dark store).
• Coordinate with transporters and external partners.
• Master JYSK products, services, and procedures.
• Manage daily tasks effectively and contribute to team objectives.
• Listen actively and use positive language to retain customers.
• Offer tailored and personalized solutions to each client.
• Place customer experience and satisfaction at the heart of every interaction.

Excellent communication skills and a customer service mindset.

Ability to manage multiple tasks simultaneously with rigor and organization.

Team spirit and results-oriented.

Experience in customer service (an asset).

Proficiency in computer tools and digital channels.

A key role in the development of JYSK Morocco, within a company in full expansion.

The opportunity to join a multinational and multicultural company, with a strong team spirit and a solid company culture.

The chance to be part of an open and transparent team, where your opinion is valued.

Opportunities for professional development.

A company culture focused on responsiveness and quick decision-making.

A structured onboarding program and a comprehensive training plan.

A collaborative and supportive work environment with committed colleagues.