Customer Service Supporter

Customer Service Supporter

Are you a go-getter with a clear focus on results? Are you looking for a dynamic workplace where you can quickly switch gears and directly influence the success of the company? Then the role of Customer Service Associate at JYSK is the challenge for you!

Working at JYSK is more than just a job – it’s your chance to grow, learn, and make an impact! You will work in an energetic environment with a team that achieves successes together. At JYSK, you can be yourself; we are open, honest, and straightforward and you will have the chance to give your opinion. Making mistakes? No problem – as long as you learn from it! It’s the perfect place for those looking for a varied, flexible job with plenty of opportunities for the future. Furthermore, we offer:

• Attractive bonuses up to an extra full month salary per year
• Annual staff parties and team outings to celebrate successes
• 20% discount on all our products
• Flexibility: Work partially from home
• Travel reimbursement from 10 km home/work
• Pension insurance, 25 vacation days, and a bike lease plan
• We invest in your growth and help you achieve your ambitions through internal training and advancement opportunities
• Lunch provided at the headquarters
• The possibility to work partially from home

In this role, you are the direct point of contact for our customers and provide the best customer service through various channels. You ensure that customers are quickly assisted and that their problems are effectively resolved. Your focus is on efficiency, customer satisfaction, and achieving concrete results.

Your main responsibilities include:

• Quickly and efficiently answering customer questions via phone, email, chat, and social media
• Resolving complaints and ensuring they are prevented in the future
• Proactively acting and assessing customer needs to come up with solutions
• Collaborating with your team and colleagues in the store to achieve optimal results
• Creating additional sales opportunities by effectively utilizing your product knowledge

What you bring to the table:

• MBO4 work/thinking level or higher
• Fluent in Dutch, and excellent command of grammar and spelling
• Great and accurate typing skills
• Basic knowledge of the English language (A1-A2)
• Flexibility is key for you
• You are results-driven, social, and enjoy a dynamic environment
• Availability: You are available at least once a week on Saturday to work
• Strong communication and self-confidence. You know exactly how to approach and convince customers with your self-confidence

Is this your next challenge? Apply today! For questions, you can email us at HRNL@jysk.com. We are happy to assist you!

We will get in touch with you soon and use two tests to get a better understanding of you. If suitable, we will follow up with an interview at our headquarters. Additional information: JYSK wants to include everyone, regardless of age, gender identity, race, sexual orientation, physical or mental abilities, ethnicity, and experience. Want to know more? Check out our website.

For more information, visit our 'Work at JYSK' page.