Service One Agent - Jumeirah Carlton Tower

Service One Agent

An opportunity has arisen for a Service One Agent to join the Service One team in Jumeirah Carlton Tower.

The main duties and responsibilities of this role are:

• Responsible for the speedy and courteous answering of the incoming calls both internal and external in a warm and friendly tone.
• Entering of HotSOS guest requests and monitoring of response timing.
• Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided.
• Ensure all wakeup calls are correctly input into PMS.
• Ensure all wakeup calls are delivered on time and that the task is completed in PMS.
• Monitoring E-Butler chat system and responding within 30 seconds.
• At all times sounds pleased to handle the call and take care to speak distinctly with a pleasant tone of voice.
• Check all the e-mail inboxes.
• Check all the equipment in the department, all the PC consoles, Opera and all the stationary in the department as well.
• Check the DND sheet and do the required procedures accordingly.

About You:

• You would need to be fully aware of your work schedule and ensures adequate notice is given with circumstances when you are prevented from adhering to the schedule.
• Reports any incidents, complaints, suspicious persons, or safety hazards immediately.
• Ensure strict control is adhered to when receiving and returning keys.
• To report for duty punctually wearing the correct uniform / attire.
• Provide a friendly, courteous, and professional service at all times.
• Flexible to respond to any changes in the department as dictated by the needs of the industry, company, or hotel.

About The Benefits:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive salary and incentive structure
• Dry Cleaning of uniform or Business attire
• Meals on Duty
• Employee Assistance Program
• Wellness Benefits – Chiropodist, Flu Jabs, and more!