Sales Agent - Jumeirah Carlton Tower

Order Taker

An opportunity has arisen for an Order Taker to join us at Jumeirah Carlton Tower within our In-Room Dining Team.

The main duties and responsibilities of this role are:

• Maximize sales and profits through exceptional value and service, utilizing effective up-selling and cross-selling techniques throughout the hotel.
• Maintain a thorough knowledge of all in-room dining menu items and actively review relevant information such as hotel events and daily specials.
• Demonstrate an understanding of hotel facilities and become proficient in hotel management systems such as Opera, Epicure, and Hotsos.
• Adhere to punctuality and uniform standards while fostering positive relationships with colleagues and other departments.
• Ensure compliance with hotel policies related to Fire, Health, Hygiene, and Safety, and possess a pleasant demeanor with proficiency in English and preferably additional languages.

About you:

• Strong communication and interpersonal skills
• Strong customer service orientation
• Ability to tolerate moderate amounts of walking
• Ability to work flexible hours
• Demonstrates excellent grooming standards

About the Benefits:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access – discount
• Dry cleaning of uniform or Business attire
• Meals on duty!