Guest Services Executive - Front Office - Jumeirah Creekside

Guest Services Executive

An opportunity has arisen for a Guest Services Executive to join the Front Office at Jumeirah Creekside. The main duties and responsibilities of this role:

1. Guest Registration & Services: Welcome and register guests, issue room keys, and efficiently assist them throughout their stay.
2. Privacy & Security Compliance: Ensure GDPR compliance, follow PCI and fraud prevention policies, and protect guest data.
3. Financial Transactions & Billing: Process payments, manage cashiering duties (currency exchange, paid-outs), and maintain accurate audits.
4. Records & Documentation: Update guest information, file registration cards, scan passports for CID reports, and perform credit checks.
5. Revenue Maximization: Upsell room categories, sell at the highest possible rates for walk-in guests, and secure advance payment guarantees.
6. Operational Excellence: Maintain a well-stocked and operational Guest Services desk, attend handover briefings, and report any challenges to supervisors.

About You:

• Previous 5 Star Luxury Hospitality experience
• Strong Communication Skills
• Team Player - Collaborates positively and effectively with others and team
• Flexible and adaptable to changing business needs and processes
• Time Management/ Adherence to schedule

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.