Guest Services Executive - Front Office - Jumeirah Living Marina Gate

Guest Service Executive

An exciting opportunity has arisen for a Guest Service Executive to join the Front Office team in Jumeirah Living Marina Gate. The main duties and responsibilities of this role:

• Help guests check in and out smoothly and assist with pre-registration and extended stay requests.
• Welcome and assist guests upon arrival and departure, providing orientation to facilities.
• Manage group bookings, following standard procedures.
• Stay informed about all aspects of the facilities, products, and services and provide personalized service to guests and frequent travelers.
• Assist guests in person or by phone with bookings and inquiries.
• Handle payments via cash, credit, or debit cards and minimize rebates, ensuring proper justification and documentation.
• Conduct credit checks to ensure sufficient credit for in-house rooms.
• Secure advance payment guarantees at check-in.

The ideal candidate for this position will have the following experience and qualifications:

• Ability to handle multiple tasks and work under pressure.
• Proficiency in using computer systems and office software (e.g., MS Office).
• High level of professionalism and grooming.
• Fluency in any of the languages - Arabic, English, Russian, and German is desired.

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care packages, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.