Guest Services Executive - Front Office - Zabeel House The Greens By Jumeirah

Guest Service Executive

An opportunity has arisen for a Guest Service Executive to join the Front Office in Zabeel House the Greens by Jumeirah.

The main duties and responsibilities of this role:

• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
• Take payment from guests on arrival and close their bills correctly.
• Prepare amenities for arrivals and guest in house in the absence of Guest Services Team Leader.
• Provide personalised check in to all VIP guests.
• Update and maintain all guests' profiles history files accurately.
• Be efficient in assisting guests throughout their stay with any requirements.

About you:

The ideal candidate for this position will have the following experience and qualifications: Diploma or Degree equivalent Hotel related education. Previous Hotel Experience (through studies or work experience) in a hotel. Computer Knowledge, i.e. basic experience with windows, internet explorer and word. Previous Experience in Fidelio/Opera and HotSos is a plus. Good interpersonal and communication skills, fluent in English. Additional Language would be of advantage: Arabic, Russian, Mandarin or European language. Able to communicate effectively and to respond well (switched on) to questions and requests. Able to work in a team, i.e. caring about other team members and open towards other nationalities.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.