Assistant Guest Services Manager - Concierge - Jumeirah Marsa Al Arab Residences

Assistant Guest Services Manager

An exciting opportunity has arisen for an experienced Assistant Guest Services Manager to join the Concierge team at Jumeirah Marsa Al Arab Residences. Your key responsibilities will include:

• Handle guest complaints effectively and according to JI & MJ Complaint Handling Procedures, ensuring follow-up with the guest
• Manage the CID report on a daily basis to ensure that it is completed correctly and in a timely manner with particular attention to the input standards
• Relieve the Night Manager on days off and vacation, hence be fully aware of all his/her responsibilities (i.e. Rate Discrepancy Report, Auditing Process etc.)
• Conducts periodical trainings on quality awareness for all colleagues
• Maintains the privacy of all guests by ensuring that no details of the guest are disclosed to anybody
• Conducts spot checks on input standards in Opera (i.e. guest profiles, market and source and channel codes etc.) on regular basis, highlighting any problems to the Front Office Manager/ Assistant Front Office Manager and taking action to ensure continual improvement (i.e. provision of training)

The ideal candidate for this position will have the following qualifications, experience, and skills:

• 3-5 years of experience in a luxury Hotel.
• Bachelor's Degree in Hospitality or any other relevant field.
• Problem solving
• Leadership and team management skills
• Creative

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.