EWP (enterprise Workspace Platform) L2 Client Support Engineer (m/w/d) 100%

EWP L2 Client Support Engineer

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together.

We are seeking an experienced and skilled EWP L2 Client Support Engineer to join our team. As a technical expert, you will provide second-level support to clients using the Julius Baer workspace platform, resolving complex technical issues, and ensuring high customer satisfaction and minimal downtime. This role requires a strong technical background, excellent problem-solving skills, and the ability to collaborate effectively with various stakeholders.

Your Challenge

• Provide second-level technical support to clients across the bank, focusing on resolving complex issues that cannot be addressed by Level 1 (L1) support.
• Act as the primary point of contact for Service Desk support, analysing and troubleshooting unknown issues that require additional expertise.
• Resolve client support issues within the EWP L2-Client team, prioritizing and escalating problems based on impact and urgency.
• Deliver personalized support and follow-up to affected users, ensuring timely and effective issue resolution.
• Investigate unknown issues to identify root causes and develop permanent, documented solutions.
• Serve as a liaison between L1 and L3 support teams, facilitating seamless communication and collaboration.
• Collaborate with the L3 team on projects related to current and emerging technologies, staying up to date with industry trends and best practices.
• Support the team leader in administrative and cross-functional tasks, contributing to the overall efficiency and effectiveness of the team.

Your Profile

• Strong technical expertise in enterprise workspace platforms and related technologies.
• Proven experience in providing second-level technical support, preferably in a banking or financial services environment.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
• Effective communication and interpersonal skills, with the capacity to work collaboratively with diverse stakeholders.
• Ability to prioritize and manage multiple tasks, meeting deadlines and delivering high-quality results under pressure.
• Strong attention to detail, with a focus on accuracy and precision in documentation and communication.

We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site.

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