Application Support – L2 Production Support 100% (f/m/d) (contract Through Our External Payroll Partner With Immediate Start Until 31.12.2026 With Possible Extension)

Your Challenge

Ensuring the operation of core banking applications in respect to application management (2nd level support)

Processing of incident tickets generated by monitoring systems and the local service desk within SLAs

Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support, and other IT / Agile Teams / Business stakeholders

Takeover of periodic on-call duties, approx. every two months

Administration of change requests, for application related process fulfilment

Participation in periodic releases on weekends

Engage in projects relating to operational aspects for existing or newly integrated applications

Routine data cleansing of the systems

Process optimization and automation of repetitive tasks including handover to L1 (Control Center)

Keep application operation documentation (knowledge database) up to date

We only consider candidates who can start immediately.

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Your Profile

5+ years of professional experience in Application Support, with an educational background in Computer Science or a related field

Linux knowhow (shell scripting is an advantage), as well as ITIL Foundation certification

Knowledge of Java application servers, relational databases (Oracle), and job schedulers (Automic/AWA, Control M is an advantage)

Experience with monitoring and log analysis tools such as Splunk, Dynatrace, Grafana or equivalent

Knowledge of data warehousing and ETL environments would be an advantage

Foundational understanding of Kubernetes (K8s) including pod management and log retrieval

Understanding of microservices architecture and API-based communication

Strong team player who values collaboration, knowledge sharing, and mutual support

Strong communication skills with process-oriented and analytical approach

High level of professionalism, emotional maturity, and resilience in high-pressure situations

Highly motivated, and proactive, with an eagerness to learn and take on new concepts

Excellent interpersonal skills with a focus on respectful, solution-driven communication

Ability to operate effectively within globally distributed teams

On-call duties required (approx. every two months)