Customer Support Engineer

Customer Support Engineer

At Jscrambler, we're on an exciting journey of rapid growth, fueled by the success of our innovative web security solutions. Our cutting-edge cybersecurity technology is trusted by Fortune 500 companies and leading global organizations to safeguard their online presence and applications.

Our mission is to provide robust security layers for web applications, empowering them with self-defensive capabilities to combat fraud, reverse engineering, and tampering attempts. We're committed to preventing data breaches and protecting our clients' reputations in an increasingly complex digital landscape.

After securing $15 million in Series A funding, we recently raised an additional $5.2 million to accelerate the evolution of our client-side protection solutions and drive innovation in web security. With this momentum, we're launching into 2025 with energy and ambition, continuing to enhance our technology to meet the ever-evolving cybersecurity challenges.

Our team is expanding, and we're looking for passionate individuals who are eager to make a significant impact. At Jscrambler, every team member plays a vital role in driving our success!

Job Description

What We Are Looking For

As a Customer Support Engineer, you will play a crucial role in ensuring the successful delivery and adoption of Jscrambler's high-quality products.

Your primary responsibility will be to guarantee customer satisfaction by providing exceptional support, implementing products according to customer needs, resolving technical issues, and addressing inquiries related to product features. You will collaborate closely with the Product Development team to ensure customer feedback informs product direction.

This role offers the opportunity to work with globally recognized clients, engage with cross-functional teams, and directly contribute to customer success—driving both business growth and operational excellence. If you are passionate about technology and security, this position will allow you to deepen your knowledge of JavaScript and cybersecurity while making a meaningful impact.

Responsibilities

• Provide high-quality technical support to Jscrambler's clients, taking full ownership of issues until resolution
• Collaborate with Product Development teams to resolve tickets efficiently or escalate complex issues to higher support tiers when necessary
• Investigate technical issues, identify root causes, and assist clients by providing workarounds or permanent solutions
• Develop expertise in product capabilities and implement/configure products according to clients' needs
• Provide technical assistance to the Pre Sales team, including preparing demo environments and supporting them throughout the client journey.
• Participate in meetings to address questions, clarify doubts, and help maximize product value

Qualifications

Experience and Qualifications

• A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, or related field
• 2+ years of experience in Customer Support Professional, Customer Service Engineer or similar technical support role
• Strong understanding of web application architectures
• Ability to lead client-facing meetings and effectively communicate technical concepts
• Excellent spoken and written communication skills, with a client-focused mindset
• Experience and interest in Security and Application Security is highly valued
• Certifications such as ITIL are a plus
• Fluent written and spoken English is mandatory

Additional Information

Our Commitment to You

• Immerse yourself in a dynamic space that challenges you to grow, both personally and professionally.
• Enjoy flexible work policies designed to help you seamlessly integrate your life with your career at Jscrambler.
• Play a vital role in our mission to enhance web security, becoming part of a startup that's redefining the landscape of cybersecurity.
• Seize the chance to directly impact our business expansion and innovative solutions.
• Benefit from ongoing training and development opportunities to help you reach your full potential.
• Enjoy a range of adaptable benefits that cater to your unique lifestyle and needs.