Wholesale KYC Operations Client Office Business Support Associate

Wholesale Kyc Operations Business Support Associate

Join our dynamic Business Strategy and Support team and become a driving force behind strategic transformation and operational excellence. Collaborate with top leaders and key stakeholders to shape impactful initiatives, deliver powerful executive insights, and champion a culture of innovation. Elevate your career while making a measurable difference across the organization!

As a Wholesale KYC Operations Business Support Associate within the Business Strategy and Support team, you will promote operational excellence and support strategic transformation by collaborating with client-facing teams and key stakeholders to ensure regulatory compliance, data integrity, and an exceptional client experience. You will play a key role in processing BODR (Beneficial Owners' Discrepancy Reporting), Client Experience Metrics, USAPA (USA Patriot Act), and KYC activities on JPMC, serving as a vital support and metrics contributor within a collaborative team environment.

Job Responsibilities:

• Ensure strict adherence to processes related to BODR, USAPA, Client Experience, and KYC within JPMC.
• Support client-facing teams by maintaining regulatory compliance for all client KYC activities.
• Deliver high-quality, timely completion of client-level due diligence requirements.
• Review, verify, and safeguard all client data throughout processing to maintain accuracy and integrity.
• Collaborate with stakeholders and working groups to enhance BODR, USAPA, Client Experience surveys, and KYC processes, incorporating internal feedback for continuous improvement.
• Provide assistance with data-driven tasks that support JPMC's global network operations as needed.
• Develop and share best practices with global counterparts to promote consistency and alignment across regions.

Required Qualifications, Capabilities and Skills:

• Exceptional verbal and written communication abilities.
• Strong presentation skills, with the confidence to engage senior stakeholders.
• Solid understanding of KYC processes and requirements.
• Proficiency in Microsoft Word, Excel, PowerPoint Pitch Pro, and Alteryx.
• Excellent interpersonal skills, with the ability to influence others and drive positive outcomes.
• Outstanding organizational skills, both individually and within teams, to consistently meet deadlines in a dynamic, fast-paced environment.
• Meticulous attention to detail, with strong troubleshooting and problem-solving capabilities.
• Ability to leverage data to deliver management information solutions and support objective decision-making.

Preferred Qualifications, Capabilities and Skills:

• BA/BS degree
• Independent, self-motivated with an ability to adapt and be flexible in a team environment
• Knowledge of BSA/AML, and other AML regulatory policies, with a strong understanding of AML typologies, geography, products, customer type and expected type of activity in order to effectively identify risk and unusual activity.
• Ability to identify risks and issues and successfully navigate through to completion.
• Self-reliance and willingness to "own" problems and creatively find solutions.
• Ability to multi-task in a constantly changing, global, virtual team environment.