VP, Business Manager - Customer Experience, Marketing, Benefits And Credit Products

Vice President, Business Manager

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team, applying your strategic thinking skills to drive impact at the heart of a fast-growing organization.

Job Summary

As a Vice President, Business Manager in Customer Experience, Marketing, Benefits and Credit Products, you'll help shape strategy and drive operational excellence. As a key thought partner and operator, you'll bring clarity, structure, and momentum to the team—leading cross-functional initiatives, facilitating leadership forums, and ensuring priorities move from vision to execution. This role is ideal for someone who thrives in a fast-paced, highly collaborative environment, enjoys building processes from the ground up, and isn't afraid to roll up their sleeves as a team player.

Job Responsibilities

• Owns all chief of staff responsibilities, inclusive of managing day-to-day operations
• Shape and communicate the organization's strategy and key initiatives, ensuring consistent messaging and visibility of major achievements to executive stakeholders
• Drive the execution of top strategic initiatives, proactively rolling up sleeves to ensure successful delivery
• Collaborate across product teams to deliver against business objectives, owning the tracking and execution of key milestones
• Establish and maintain the operating rhythm for the leadership team and the broader organization, ensuring focused discussions and real-time alignment
• Partner with Finance and HR to manage headcount planning, budgeting, and resource allocation.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in strategy consulting, corporate strategy, business operations, or chief of staff roles
• Outstanding communication and storytelling skills, including advanced PowerPoint and Excel skills – you can create compelling, eye-catching presentations and develop complex reports with little or no oversight
• Strong relationship builder comfortable collaborating with and influencing Managing Director-level team members
• Proven ability to manage and implement operational effectiveness initiatives
• Intellectual curiosity and ability to develop subject matter expertise in new subjects quickly

Preferred Qualifications

• Demonstrated prior experience working in a highly matrixed, complex organization
• Proven ability to operate within the product development life cycle and agile methodologies
• Experience working in financial services