Technology Support, Regulatory Reporting Technology - Associate

Technology Support

As a Technology Support team member in Corporate and Investment Banking (CIB) Technology, under the Regulatory Reporting Technology team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job Responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required Qualifications, Capabilities, and Skills

• Bachelor's Degree in Computer Science or equivalent
• Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Technical Skillset: Unix/Linux technologies, Shell scripting, PowerShell, Python, Oracle/SQL, Cassandra
• Monitoring, telemetry/Observability tools (ITRS Geneos/Grafana/Datadog/Dynatrace)
• Messaging frameworks, Kafka, MQ

Preferred Qualifications, Capabilities, and Skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud, AWS Certification is a plus.
• Experience working in banking payment regulatory reporting domain: High and low value payment, SWIFT, Real time payment, collection, cheque clearing, tax payment, partner bank system
• Strong collaborator with ability to foster relationships effectively with diverse groups across geographies.
• Adaptable and able to multi-task, handling complex requirements.
• Proficiency in local language verbal and written communication.
• China banking local regulatory reporting platform and report knowledge.