Technology Support III - SAP BW

Technology Support III

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team, you will ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job Responsibilities

• Provide end-to-end application and infrastructure service delivery to enable successful business operations of the firm.
• Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability.
• Participate in a global production support team, supporting multiple applications with a focus on business intelligence, data warehouses, sub-ledger data mart systems, and core enterprise applications.
• Monitor production environments for anomalies and address issues utilizing standard observability tools.
• Adhere to standard ITIL processes for Incident, Problem, and Change management, including key Operate SLAs.
• Work closely with project development teams to understand future releases, impacts to environment, user functionality, and capacity planning.
• Serve as a key participant in project implementations, production go-live decisions, and production readiness reviews for code deployments.
• Assist in developing long-term strategies to maximize application effectiveness and support team potential, adhering to best practices for infrastructure.
• Participate in the maintenance of forecasts, metrics, demand, and capacity to support future and existing enhancements.
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required Qualifications, Capabilities, and Skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• 5+ years of experience supporting SAP BW/BO/BPC operational environments with daily execution.
• 3+ years of experience troubleshooting, resolving, and maintaining information technology services.
• 3+ years of UNIX and Control-M experience.
• Strong hands-on experience with SAP ABAP programming and HANA SQL scripts.
• Demonstrated experience in constructing, delivering, and supporting business intelligence, data warehouses, data marts, and core enterprise applications.
• Must be strong in BW, BO, and have BPC experience.
• Demonstrated knowledge of applications or infrastructure in large-scale technology environments, both on-premises and public cloud.
• Experience with observability and monitoring tools and techniques.
• Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework.

Preferred Qualifications, Capabilities, and Skills

• Strong experience supporting critical enterprise-level applications, with analytical skills to formulate tactical and strategic recommendations.
• Demonstrated success in a fast-paced, dynamic production support environment.
• Excellent troubleshooting skills for data quality and reporting issues, data loads, and BPC processing.
• Advanced hands-on knowledge of Business Objects, EPM, and Advanced Analysis.
• Financial Services industry experience preferred.
• Experience in SAP ERP, SAP CO, and SAP FI preferred.
• Working understanding of public cloud environments.