Technology Support III - FPAS Tech Support

Technology Support III

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.

Financial Planning and Analytics Services (FPAS) is a key Finance function within the Office of the Chief Finance Office (CFO) that supports each Line of Business CFO and the Firmwide CFO. We are a data engineering team responsible for financial reporting, forecasting, budgeting, and strategic oversight. Our Applications, Platforms and Data based and are on a combination of On-Premise (Linux), Private Cloud (Kubernetes) and Public cloud (AWS). We manage batch jobs running to a Business Day Calendars that Extracts, Transforms and Loads (ETL) data for critical processes within the firm.

As a Technology Support III team member at JPMorgan Chase, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job Responsibilities:

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
• The role may require on call coverage during weekends

Required qualifications, capabilities, and skills:

• Formal training or certification on software engineering concepts and 3+ years applied experience.
• Possess 3+ years of experience, ideally working with Data/Python applications in Production environment.
• Experience in programming or scripting language (Python).
• Experience working with containers and container orchestration (Kubernetes)
• Experience with automation tool/solution such as Ansible, Autosys, Control-M etc.
• Experience with cloud platform (preferably AWS) in setting up infrastructure using Terraform.
• Exposure to observability and monitoring tools and techniques
• Good communication and collaboration skills, with the ability to work effectively in a fast-paced, dynamic environment.

Preferred qualifications, capabilities, and skills:

• Significant advantage to have experience supporting applications on platforms such as Databricks, Snowflake or AWS EMR (Databricks preferred).
• Significant advantage to have experience with Ab Initio.
• Experience working with Big Data
• Actively self-educates, evaluate new technology, and recommend suitable ones.
• Knowledge of virtualization, cloud architecture, services and automated deployments.

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.