Technology Support III

Technology Support III

Join JPMorgan Chase as a Technology Support III where you will work with JPMorgan's Commercial and Investment Bank that is responsible for supporting proprietary and external technology platforms powering the Credit Trading business along with its user base of traders and sales personnel. The team supports a diverse array of modern platforms encompassing client connectivity, eTrading, pricing and analytics, algo trading, risk management, post trade and regulatory reporting.

As a Technology Support III team member at JPMorgan Chase within Commercial and Investment Bank Markets Technology- Digital & Platform Services, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides front-line application support for proprietary Credit Trading platforms on the New York trading floor, serving traders and sales users.
• Provides coverage across eTrading platforms, pricing and analytics, algo trading, risk management, post-trade, and regulatory reporting platforms.
• Engages across the full production lifecycle: incident response, root-cause analysis, deployments, maintenance, and continuous improvement aligned to risk and control standards.
• Leverages front-office support experience (ideally on a trading floor) and fixed income product knowledge to triage and resolve production issues quickly.
• Demonstrates ownership, accountability, and collaborative problem-solving; build strong relationships across Technology and the Trading desk.
• Contributes to SRE initiatives to automate manual workflows and improve team efficiency and reliability.
• Applies programming skills Python Java/.NET/C++ also valued to build tools, scripts, and automations.

Required qualifications, capabilities, and skills

• Formal training or certification on Infrastructure Platforms and Technical Support Services concepts and 3+ years applied experience
• Hands-on with modern development toolchains; capable of designing, developing, testing, deploying, maintaining, and improving software.
• Proficiency in one or more general-purpose programming languages such as Python with a demonstrated appetite to learn additional languages.
• Foundational understanding of cloud concepts (AWS and/or Kubernetes).
• Proficient with Linux/Unix command line (bash) for day-to-day operations: process and service management, log review, file/permission administration, and basic networking diagnostics.
• Strong grasp of production support disciplines, including Incident, Change, and Problem Management.
• Familiarity with risk controls and compliance with departmental and firmwide standards.
• Collaborative team player who builds meaningful relationships to achieve shared goals.
• Enthusiastic, self-motivated, and inquisitive, with a strong sense of ownership and personal accountability.

Preferred qualifications, capabilities, and skills

• Previous experience working on a front-office aligned support team (ideally on a trading floor) is highly desirable.
• Previous experience / product knowledge of Fixed Income is highly desirable