Software Engineer III - Private Banking Technology SRE Support

Site Reliability Engineer

As a Site Reliability Engineer within Asset & Wealth Management Technology at JPMorgan Chase, you will collaborate with stakeholders to drive the adoption of Site Reliability Engineering (SRE) tools, practices, and culture. You will partner with Product teams, other Line of Business (LOB) SMEs, and leadership to define and deliver SRE objectives.

Job responsibilities

• Demonstrate and promote site reliability principles and practices within the application-aligned domain.
• Manage and troubleshoot production incidents as an active member of an application-aligned SRE team; participate in blameless post-mortems.
• Provide flexibility with occasional early or late coverage for APAC/EMEA businesses.
• Establish and follow processes for visualizations, including SLO reviews, error budget tracking, and observability operational models.
• Evolve and debug critical components of applications and platforms, developing expertise in your remit and understanding interdependencies and limitations.
• Drive automation initiatives and deliver on non-functional requirements, leveraging RPA tools such as UiPath to automate system start-of-day checks and implement end-to-end (E2E) pipelines.
• Plan and conduct chaos engineering testing for private and public cloud applications, with a strong understanding of resiliency patterns.
• Champion SRE culture throughout the organization via programs, initiatives, and innovation.
• Collaborate with all IPB product SRE teams to build consistent visualization and application performance monitoring.

Required qualifications, capabilities, and skills.

• Bachelor's degree in Computer Sciences, Software Engineering or related field, with 3+ years of applied experience.
• Proven ability to engineer toil reduction and automation solutions using common programming languages (e.g., Python, Java).
• Hands-on experience with UiPath (RPA) for automating operational processes, including system start-of-day checks and E2E pipeline automation.
• Excellent communication and user-facing skills, with a positive, collaborative attitude.
• Hands-on exposure to private and public cloud computing environments.
• Experience troubleshooting issues with common technologies (e.g., MSSQL, MongoDB, Oracle, MQ, Kafka).
• Strong knowledge and practical implementation of site reliability engineering (SRE) principles and practices.
• Firsthand experience in observability, including monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, or Splunk.
• Skilled in automation scripting and robotics tooling, with a focus on RPA platforms.
• Hands-on experience with CI/CD tools (e.g., Jules, Jenkins, GitHub, Terraform).
• Practical experience with chaos engineering, resiliency testing, and a self-motivated approach to learning and evaluating modern technologies.