Product Portfolio Operations – Performance & Learning

Product Portfolio Operations Manager

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Product Portfolio Operations Manager in HR Employee Development & Performance, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.

Job responsibilities:

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
• Adapt and evolve the product-line control framework to address cross-product priorities, optimize sequencing, and manage trade-offs
• Oversee business operations to ensure product lines adhere to robust control standards while accelerating time to market
• Serve as a subject matter expert to Product Managers, ensuring compliance with regulatory, legal, and industry requirements
• Represent the business in partnership with Control Management, providing insights into business roadmaps and addressing control and process-related inquiries
• Manage the AI/ML inventory, ensuring operational processes meet evolving control standards and are updated as technology advances
• Lead the automation of manual operational reporting and related processes to improve efficiency
• Develop control-related training materials to educate and advise product and partner teams, leveraging Learn and Performance processes

Required qualifications, capabilities, and skills:

• 5+ years of experience or equivalent expertise in program management, performance optimization, or related fields
• Proven ability to manage and implement operational effectiveness initiatives
• Proven ability to operate within the product development life cycle and agile methodologies
• Strong understanding of risk management frameworks, industry standards, and financial industry regulatory requirements
• Exceptional analytical and problem-solving skills, with a keen attention to detail
• Excellent time management and organizational skills, with the ability to prioritize and manage multiple assignments simultaneously
• Proven ability to build strong relationships and collaborate effectively across cross-functional teams and stakeholders
• Proficiency in leveraging data and analytics to inform decisions, measure outcomes, and drive continuous improvement
• Ability to thrive in a fast-paced, dynamic environment and adapt to shifting priorities

Preferred qualifications, capabilities, and skills:

• Familiarity with relevant technologies, tools, or platforms (such as AI/ML, automation, or portfolio management software) is a plus
• In-depth knowledge of operations, reporting, and business analysis best practices
• Experience driving process improvement initiatives with a strong focus on risk management and control frameworks
• Proficiency in leveraging automation and data analytics tools to optimize business processes while being skilled at synthesizing complex information and presenting it in a clear, concise manner
• Outstanding verbal and written communication skills, with the ability to engage executive and cross-functional audiences effectively
• Highly adaptable and flexible, with the ability to thrive in fast-paced and evolving environments
• Commitment to ongoing professional development and staying current with industry trends and best practices

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans