Product Delivery Senior Associate - Operations Transformation

Operations Transformation, Design and Delivery Team

This role is within the Operations Transformation, Design and Delivery team. This team is responsible for identifying and delivering end-to-end solutions within the Payments business with a client-centric approach. The team transforms current state processes and technology platforms to carry out the following functions:

• Review the Cross Border Product offering and the wider Payments offering today
• Identify solutions that meet operational strategic goals and short-term needs
• Setup, design and deliver programs that implement those solutions
• Analyse workflows, interactions, requirements and data across teams and functions
• Coordinate across lines of business and functions to achieve high quality delivery

Working closely with Product, Operations and Technology teams, the team also defines work items to deliver the global FX Operations strategy, proposes and analyses enhancements and works with the delivery organization to deliver those enhancements.

The position requires someone who can function successfully in a collaborative, fast-paced environment with diverse teams spread across multiple countries and time zones. Possessing strong analytical and communication skills, the candidate will deliver business requirements by understanding the needs of the client and those of operations teams and working with the delivery organization to build solutions to meet them.

The successful applicant will (but not be limited to):

• Carry out business analysis, define and document business requirements for development and commercialization in order to meet FX business objectives
• Articulate and document process flows including customer interactions, operations intervention, accounting and reconciliation flows, data handoffs, etc.
• Understand client requirements, their usage of FX Products and prioritize and plan those requirements with product owner responsibility
• Ensure delivery of proposed changes by working closely with Product, technology and Service teams across time zones and geographies
• Understand risks to delivery plans and/or proposed solutions and propose mitigation options
• Analyse as-is and propose to-be processes, conduct gap analysis to determine degree of change from business initiatives
• Perform impact analysis and a thorough transition process to ensure that all impacted functional groups are informed of changes, their impact and target state models
• Carry out defect analysis, support production testing of changes and the prioritisation and exploration of alternative solutions
• Create regular reporting and scorecards for consumption by senior management and support the project management team with tracking and planning

Required Skills / Experience:

• 5+ years of Product development, analysis and delivery experience within the financial services industry
• Deep understanding of the cross-currency (FX) and the broader Payments market
• Solid record of change delivery and business analysis in large scale transformation initiatives
• Ability to build partnerships and work in a collaborative environment
• Demonstrable analytical skills, problem solving skills, innovative and strategic solutioning skills
• Communication and presentation skills (written and verbal) able to clearly articulate business change/requirement across levels of stakeholders
• Organisational skills, meeting/workshop facilitation, time management and ability to manage several concurrent projects