Lead Infrastructure Engineer - Network

Lead Infrastructure Engineer

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer at JPMorgan Chase within the Infrastructure Platforms team, you will apply your deep knowledge of software, applications, and technical processes to shape the future of our infrastructure engineering discipline. You will have the opportunity to evolve your technical and cross-functional knowledge beyond your current domain of expertise. In this role, you will be essential to the day-to-day operations and long-term stability of our data center environment, a critical component of our storage and data management infrastructure. You will proactively monitor, maintain, and support for both hardware and software, and be hands-on in network testing and incident response. By working in coordinated shifts, you ensure continuous coverage, rapid response to issues, and seamless support for testing activities. Your expertise will help prevent downtime, optimize storage resources, and maintain compliance with internal and external standards. You will collaborate with the IT, QA, and operations teams to support new deployments, upgrades, and troubleshooting efforts, and contribute to process improvement by documenting procedures, sharing knowledge, and recommending enhancements to the NTAP environment.

Job Responsibilities

• Applies technical expertise and problem-solving methodologies to projects of moderate scope
• Drives a workstream or project consisting of one or more infrastructure engineering technologies
• NTAP Environment Maintenance: Proactively monitor and maintain NTAP hardware and software, including storage arrays, controllers, and management interfaces.
• Coverage and Support: Provide daily coverage through coordinated shifts, ensuring support for network tests, troubleshooting, and operational requests.
• Testing Support: Set up, monitor, and assist with network and storage tests, including performance, failover, and interoperability scenarios.
• Incident Response: Respond to alerts and incidents, perform root cause analysis, and implement corrective actions to restore service and prevent recurrence.
• Routine Maintenance: Perform regular upgrades, patching, and configuration changes to keep NTAP systems secure and up to date.
• Documentation: Maintain detailed records of maintenance activities, incidents, test results, and environment changes for compliance and knowledge sharing.
• Collaboration: Work closely with engineering, QA, and operations teams to coordinate testing, deployments, and support activities.
• Process Improvement: Identify opportunities to enhance system reliability, performance, and support processes; recommend and implement improvements.
• Security and Compliance: Ensure NTAP environment adheres to organizational security policies and compliance requirements.

Required Qualifications, Capabilities, and Skills

• Formal training and certification on infrastructure and network engineering concepts and 5+ years applied experience.
• Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments. Strong understanding of network hardware and software, including storage provisioning, data protection, and performance optimization.
• Experience with network and storage monitoring tools (e.g., NetApp OnCommand, SolarWinds, Nagios)
• Solid knowledge of networking concepts (TCP/IP, routing, switching, firewalls) and their integration with storage systems.
• Ability to work in shifts or flexible schedules to provide extended coverage.
• Experience with incident response, troubleshooting, and root cause analysis in enterprise environments.
• Scripting or automation experience (Python, Bash, PowerShell) for automating routine tasks and reporting.
• Effective communication and documentation skills, able to interact with technical and non-technical stakeholders.
• Experience collaborating in cross-functional teams and supporting complex deployments.
• Knowledge of security and compliance standards relevant to storage and network environments.
• Drives to continue to develop technical and cross-functional knowledge outside of the product

Preferred Qualifications, Capabilities, and Skills

• Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds