J.P. Morgan Wealth Management - Client Service Leader - Plano, TX

Client Service Leader

The J.P. Morgan Wealth Management Service Center Team: Our investment professionals work in a team based, call center environment assisting clients and prospects with investment account service requests and inquiries over the telephone and serve as experts on our online brokerage platform. We focus on delivering quality interactions, serving a variety of unique types of accounts and client segments including Self-Directed Investing, Chase Private Client, and the JP Morgan Private Bank.

As a Client Service Leader within the J.P. Morgan Wealth Management Client Service Center team, you will play a pivotal role in our mission to deliver an exceptional client experience and guide team members in making wise investment decisions. Your responsibilities will include direct management of a team of Registered Representatives, where you will provide outstanding leadership and effective supervision. You will be part of a fun, engaging, empowered, and inclusive team environment where we value each other and every client we serve. Your leadership and supervision skills will be utilized in managing a team of Investment Professionals who focus on delivering quality interactions and serving a variety of unique account types and client segments, including Self-Directed Investing, Chase Private Client, and the JP Morgan Private Bank.

Job Responsibilities

• Foster an outstanding employee experience and winning culture, making the workplace engaging and motivating.
• Oversee daily employee activities, including coaching, performance management, recognition, and disciplinary actions.
• Develop team members through coaching, career development, recruitment, onboarding, and supervision of licensed staff.
• Strategically schedule and manage operations to meet service levels, conduct call observations, and ensure quality service.
• Address client needs by handling escalations, resolving problems, conducting research, and managing complaints.
• Build partnerships across the enterprise and maintain a strong risk and controls environment to protect the firm and clients.

Schedule will be 11:30am - 8:00pm CT Monday through Friday

Required qualifications, capabilities, and skills

• 3 + years of financial services or brokerage experience
• Strong business and investment acumen, and knowledge of investment products, Individual Retirement Accounts (IRAs), managed (wrap) accounts, and employee benefit programs required
• FINRA Series 7, 63 (or equivalent) required, and ability to hold registration in all 50 states and territories
• FINRA Series 9/10 (or equivalent), required
• Experience with networking, partnering, and influencing leaders in various parts of the organization in order to move the business forward
• Effectively manage multiple priorities in a fast-paced environment; adaptive to change
• Ability to balance producing strong results with proper risk management, strong compliance record in previous position(s)
• Excellent communication skills, highly professional and experienced in creating and presenting information

Preferred qualifications, capabilities, and skills

• 1 or more years of leading people in the brokerage industry preferred
• Proven experience in a leadership capacity, ability to motivate and develop at an individual and team level
• Ability to embrace change and effectively guide employees through shifts in business needs or priorities