French Bilingual Client Service Specialist IV

French Bilingual Client Service Supervisor

Join a global leader in investment banking and financial services at JPMorgan Chase & Co., where we provide strategic advice, raise capital, and manage risk for clients in over 100 countries. Our operations teams leverage cutting-edge technology to deliver secure, innovative solutions that enhance client experiences and promote growth. With a rich history spanning over 200 years, we are committed to diversity and inclusion, valuing the unique talents of our global workforce.

As a French Bilingual Client Service Supervisor within the Customer Support Team, you will be an advocate for our merchants and internal Chase partners, offering resolutions to payment processing, technical troubleshooting, and addressing general inquiries. You will provide phone support to our US and Canadian merchants, ensuring first call resolution with empathy and respect.

Job Responsibilities:

• Responding to chat support in a timely manner
• Running team huddles
• Reviewing and investigating customer escalations, work on customer feedback surveys
• Approach problems logically and with good judgment to ensure first call resolution for each customer
• Navigate multiple applications while staying engaged with our customers
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Demonstrate extreme adaptability in a fast-paced environment
• Abide by all applicable regulatory and department practices and procedures
• Work independently and in a team environment

Required Qualifications, Capabilities, and Skills

• French bilingual
• Minimum of one year of customer interaction or customer support experience is required, either by phone or face to face
• Must be willing to work in an environment that requires 100% phone-based customer interaction
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, chat and email, and maneuvering in a Windows-based environment
• High school diploma or equivalent required
• Bilingual proficiency in French and English is required
• Ability to work flexible hours, including weekends and late shifts. This position offers a shift premium for those scheduled between 5:00 PM and 6:00 AM
• This role requires working in the office five days a week
• Shifts can be anywhere from 7am-12am