Client Service Account Manager – Payments

Client Service Account Manager

Join a high-impact client service team where you'll build trusted partnerships, drive continuous improvement, and help deliver exceptional service outcomes.

As a Client Service Account Manager in Manila Designated Service, you will represent the Manila Designated Service to onshore stakeholders, coordinate and resolve client escalations with internal partners, and ensure adherence to agreed KPIs while managing expectations to deliver end-to-end service. You will build and deepen relationships with internal and external clients by understanding their business needs, providing appropriate solutions as a trusted adviser, and promoting self-service tools to reduce inquiries. You will also analyze payment activity to identify efficiencies, identify product enhancement opportunities and potential risks, and collaborate with global service teams to support proactive initiatives, documentation, mandate reviews, client communications, and client metrics.

Job Responsibilities:

• Represent Manila Designated Service with onshore stakeholders
• Coordinate and handle escalations coming from the clients with internal organizations
• Work with internal groups and segments to ensure compliance in the agreed Key Performance Indicators
• Manage clients' and stakeholders' expectations to ensure full delivery of services
• Develop, maintain, and broaden partnerships with internal and external Clients
• Understand Clients' business to predict their needs and provide appropriate solutions to become a trusted adviser
• Promote use of self-service tools to reduce number of Client enquiries
• Analyze payment and associated activities in order to identify efficiencies
• Identify opportunities for product development and enhancement, and escalate potential risk associated with Client activities
• Close collaboration with Service teams Globally to assist with proactive client support initiatives and analysis
• Provide support to Service teams in the preparation of documentation, mandate reviews, client communications and metrics for clients

Required Qualifications, Capabilities and Skills:

• Minimum of 3 years of experience in Client Service or Relationship Management
• Excellent verbal and written communication skills
• Attention to detail and accuracy is an essential requirement as there are a number of varied processes that are undertaken across the group, adaptability and flexibility are also key skills for this role
• Ability to work to deadlines and good time management skills are required as the team have a number of production tasks set at specific times of the day and the deadlines must be adhered to and controls exercised as documented in procedures
• Act with a high sense of urgency and integrity
• Work effectively with a team and self sufficient
• Ability to develop and mobilize internal networks and resources

Preferred Qualifications, Capabilities and Skills:

• A full working knowledge of US Demand Deposit Account (DDA), Multicurrency Account Services, Real-Time Payments, Wallets, Funds Transfer System, PRPC & TLM would be an advantage
• An understanding of Treasury Services products, processes and risk policies would be advantageous
• Awareness on latest Fintech products such as API, OpenBanking, MFT/SFTP will be a plus
• Working knowledge of Tech tools such as AI, Large Language Model (LLM), Alteryx and UIPath is optional but highly encourage

Internal Application Eligibility Requirements:

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm
• Not under Performance Coaching (formerly known as PIP)

CORRECTIVE ACTION:

• Employees who were given written warning or higher and within the prescriptive period are not eligible to apply.

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or LOB specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.