Client Service Account Manager

Client Service Account Manager

Step into the role of a Client Service Account Manager where you will have direct responsibility for managing a portfolio of large corporate or financial institution clients by helping them to effectively utilize our Payment Products and Services. With significant opportunities for career growth, join our diverse and innovative organization to make a meaningful impact in the ever-evolving world of Global Corporate Banking.

As a Client Service Account Associate within our Payments team, you'll build strong relationships with high-level executives, deliver tailored solutions and uphold the esteemed standards of JPMorgan.

Our focus is client satisfaction and relies on your ability to achieve resolution on their requests, while managing portfolio's with complex treasury and cash management products. We support the client's business operations, identify service gaps, and leverage product expertise to recommend growth and improved efficiency.

Job Responsibilities:

• Act as key advisor to the client, providing advice and consultation on decision making
• Act as client's central point of resolution and escalation for service issues, liaises with bank partners to manage issues
• Identify and address product/service gaps by leveraging the full array of Treasury Services product capabilities
• Use product knowledge to recommend and participate in product enhancements and service delivery plans
• Convey multifaceted ideas and client issues with confidence
• Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal / regulatory / cyber changes

Required Qualifications, Capabilities and Skills:

• Minimum 3 years of relevant industry and/or functional experience
• Understanding of core Treasury Services product sets
• Utilize complex problem-solving skills while navigating all areas of our organization
• Ability to present oral and written communication in an organized, clear and confident manner
• Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments
• Ability to partner with internal colleagues and external clients
• Applies sound judgment during the decision making process; evaluates risk factors
• Ability to be flexible with working hours and utilize virtual connectivity tools when business needs arise