Client Onboarding & Documentation – Digital Document Services Policy Manager, Vice President

Digital Document Services Policy Manager

Join JPMorgan Chase and leverage your expertise in a pivotal Digital Document Services Policy role within the Global Wholesale KYC Operations (WKO) Policy and Program Support Team as part of Client Onboarding & Documentation. As a key player in maintaining the firm's strength and resilience, you will contribute to responsible business growth by anticipating and addressing new and emerging risks. Your expert judgment will be crucial in solving real-world challenges that impact our company, customers, and communities. Our culture in Client Onboarding & Documentation encourages innovative thinking, challenging the status quo and striving for excellence.

The Wholesale KYC Operations (WKO) Policy and Program Support and Digital Document Services Teams are seeking a highly skilled Digital Document Services Policy Manager to form a new team in Bangalore.

As a Digital Document Services Policy Manager in the newly established DDS Policy team, you will be responsible for leading DDS policy initiatives, interpreting the firm's new and changing global policies and related requirements derived from regulatory and industry guidance into clear, implementable requirements and embed them into processes, controls, and technology to improve client experience and operational resilience.

Job responsibilities include:

• Interpret new and changing global policies and regulatory guidance; translate into clear Digital Document Services requirements aligned to firm standards, manage ongoing regulatory uplifts, queries and periodic attestations
• Serve as subject-matter expert across client onboarding disciplines to shape technology solutions and operational execution, enabling business growth and reducing client friction
• Conduct gap assessments, validate policy / procedural updates, identify synergies and support end to end implementation through the change management process with effective controls and oversight
• Conduct thematic reviews to identify opportunities to streamline and rationalize client outreach, including country level requirements across DDS & WKO
• Perform data driven analysis to identify key themes, deviations, control gaps, and efficiency opportunities; communicate clear decisions and ensure high quality deliverables under tight timelines
• Reinforce governance partnering with Operations, Quality Control, Compliance, Legal and Transformation in a complex, multi-stakeholder multi-region environment to maintain accountability and timely decisions
• Ensure maintenance of a holistic Digital Document Services requirement inventory so it remains reflective of current requirements

Required qualifications, capabilities, and skills include:

• Strong and effective communication and interpersonal skills to drive clarity and alignment across regions, developing relationships at multiple levels of seniority
• Minimum of 10 years' experience in KYC or Client Onboarding Operations, Policy, Compliance, Audit, Controls
• Working knowledge of Commercial & Investment Bank to facilitate identification of cross-LOB alignment in Wholesale KYC Operations / Digital Document Services
• Knowledge of the regulatory landscape and understanding of country-specific nuance
• Ability to understand and interpret the impact of policy changes on system solutions and procedural updates, as well as identify and convey potential problem areas, assumes ownership and demonstrates leadership in problem solving
• Results-oriented self-starter that can deliver high-quality deliverables simultaneously and under tight deadlines
• Analytical root cause mindset, strong change leadership including clarity in roles and responsibilities
• Understand the policy implementation cycle within a large financial institution, including the use of intelligent solutions
• Governance and stakeholder management skills with experience partnering across Operations, Quality Control, Transformation, Compliance, Risk, Audit, Technology