Chief Of Staff - Marketing Analytics

Business Operations Lead

Ready to drive impact at scale? Join us as our next business operations lead!

Are you passionate about shaping high-performing teams, driving operational excellence, and influencing strategic outcomes? We're seeking a dynamic chief of staff for our marketing analytics team to orchestrate culture, controls, finance, and delivery across our fast-paced organization.

As a chief of staff within the marketing analytics team you will be supporting the head of marketing analytics. In this role you'll have the opportunity to work on and lead high-priority cross-team projects, interact with senior leaders and influence team dynamics.

Job Responsibilities:

• Shape team norms and rituals that reinforce inclusion, growth mindset, high performance, and accountability; coordinate recognition, learning, and engagement programs; support onboarding and talent rhythms.
• Promote a strong control environment with risk & controls partners; proactively manage issues, audits, and remediation; maintain governance calendars, roles and responsibilities, and documentation.
• Orchestrate annual/quarterly planning, budget management, and headcount planning; align investment cases with strategic priorities and provide clear spend visibility and variance commentary.
• Run the operating cadence (staff meetings, business reviews, OKRs); track commitments and dependencies, clear blockers, and drive execution discipline across the portfolio.
• Serve as primary point of contact to finance, HR, procurement, technology/data, and cross-lob marketing partners; coordinate inputs, manage expectations, and drive transparent communication.
• Build executive-ready materials (scorecards, updates, decision memos, town halls) that translate complex programs into concise insights and recommended actions.
• Maintain program/initiative inventory, charters, milestones, and risks; facilitate steering sessions; ensure decisions, owners, and next steps are documented and tracked to closure.
• Coordinate with procurement and vendor owners on SOWs, renewals, deliverables, and performance measures; ensure value realization and adherence to firm policies.
• Collaborate with analytics leaders to align KPIs/OKRs, taxonomy, and reporting standards that link team outputs to business outcomes and customer impact.
• Champion adoption of agentic and GenAI-assisted ways of working (e.g., automated meeting synthesis, knowledge retrieval, workflow orchestration, insight generation) with appropriate governance, change management, and alignment to firm policies.
• Build strong, trust-based relationships with senior stakeholders; anticipate needs, surface trade-offs, and enable timely, informed decision-making.

Required qualifications, capabilities, and skills

• 4+ years of relevant experience and a BS/BA in an analytical field.
• Proficiency with Alteryx, Tableau, and Adobe Analytics.
• Strong organizational, planning, and communication skills.
• Experience with executive communications, operating cadences, and portfolio governance.
• Familiarity with JIRA/Confluence/Monday.com, OKR tooling, and executive reporting workflows.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.