Cash Operations Transformation Project Manager

Senior Project Manager Associate

Are you ready to drive transformative change? Join our Cash Operations Transformation team as a Senior Project Manager Associate on the firm-wide ISO 20022 program, leading Payments Operations initiatives that improve payment data quality, transparency, and straight-through processing for faster, more secure transactions.

As a Senior Project Manager Associate in Cash Operations Transformation, you will enable stable, scalable project delivery by partnering with cross-functional teams to define end-to-end process flows and clearly document functional and non-functional requirements across product, operations, compliance, and scalability. You will perform impact and gap analyses, shape the future-state operating model with Operations, Product, and Technology, and partner with UAT to ensure strong testing coverage and quality outcomes. You will track progress through go-live, lead operational readiness, change management, and ensure risks, controls, and regulatory requirements are met while resolving issues to minimize client and operational impact.

Job Responsibilities

• Articulate process flows, including customer interactions and operations intervention.
• Address functional and non-functional requirements, covering product features, operational needs, regulatory compliance, and scalability.
• Perform impact and gap analysis for business initiatives.
• Collaborate with Operations, Product, and Technology partners to define future state.
• Work with the UAT team to ensure thorough testing.
• Track initiative progress, identify potential issues, and collaborate with partners for resolution.
• Drive operations readiness for project go-lives and new process rollouts.
• Conduct defect analysis, prioritize issues, and explore alternative solutions.
• Collaborate with the Program and/or Product Delivery Manager to execute key delivery tasks and boost efficiencies.
• Support change management activities and monitor adherence to risk, controls, compliance, and regulatory requirements.

Required Qualifications, Capabilities, and Skills:

• Exceptional problem-solving, collaboration, communication, and interpersonal skills.
• Strong facilitation capability to run structured, recurring stakeholder calls (including post-implementation checkpoints), synthesize inputs, and deliver concise executive-level updates.
• Ability to manage competing priorities in a fast-paced environment; calm, structured approach under time pressure.
• Highly proactive and inquisitive; able to rapidly learn stakeholder landscape and workflows, surface gaps early, and drive actions to closure.
• Excellent analytical, problem-solving, and organizational skills with strong attention to detail and a methodical approach
• Demonstrated delivery discipline through RAID/action tracking and proficiency with tooling (e.g., Monday.com or similar).
• Self-motivated and tenacious, with excellent time management skills.
• Demonstrated performance in product management or relevant domain area.
• Skilled in executing operational management and change readiness activities.
• Experienced in product deployment processes.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.