Card Merchant Services - Business Analysis - associate

Job Title

Business Analysis Associate within Collections, Recovery and Auto Operations

Job Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Business Analysis team to partner with the Business.

As a Business Analysis Associate within Collections, Recovery and Auto Operations, you will scan shared environments to identify and analyze PI risk, compile and analyze scan-related data, and produce monthly scan reports that feed into established scorecards. You will collaborate across teams to deliver solutions that enhance access controls and support business-wide strategies.

Job Responsibilities

• Scan shared environments to identify and analyze PI risk using Alteryx and compile and analyze scan-related data
• Produce monthly scan reports and feed data to established scorecards
• Provide business data and analytics support including ad hoc analysis
• Determine all access needs by job family across our organization and translate access information into understandable language and determine existing systemic access controls
• Develop effective working relationships with Business Partners
• Identify, analyze, and report key risk indicators and conduct reviews to enhance effectiveness of access controls
• Manage semi-annual access recertification process
• Take responsibility for the quality of work submitted and ensure that the highest standards are maintained, including timely progress updates and escalation protocol
• Produce audit information and evidence as required and lead stakeholders to define requirements and timelines for projects
• Liaise between cross-functional teams to streamline processes
• Participate in internal and external audits, exams, and risk control initiatives

Required Qualifications, Capabilities, and Skills

• Minimum 2 years of experience with business intelligence, ETL, analytic, and data wrangling tools including Alteryx
• Advanced knowledge of InfoPath Designer and designing SharePoint sites.
• Strong analytical skills with the ability to assess and clearly articulate complex ideas and possess creativity
• Demonstrated conflict resolution and influencing skills
• High School Diploma or equivalent required
• Fluency in Windows Operating Systems and Microsoft Office tools (Word, Outlook, PowerPoint, Excel, Access, Visio)

Preferred Qualifications, Capabilities, and Skills

• Bachelor's degree preferred
• Collections experience or Access Management strongly preferred
• Experience in pre and post charge-off collections
• Working knowledge of Power Apps
• Project management, leadership, and presentation skills
• Ability to utilize Collections business systems for audit information
• Control management, process management, and risk mitigation experience

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.