Account Manager 1

Account Manager

J.P. Morgan Payments provides cash management, liquidity, commercial card, foreign exchange, and escrow solutions to clients.

As an Account Manager in the Migrations Team, you enable the release of products and features by overcoming obstacles. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role. As the client's primary point of contact, you will be well versed in the legacy and target platforms and will provide support throughout the migration, engaging appropriate teams as needed, including Product, Service, and Relationship partners as they transition.

Job Responsibilities

• Support delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies.
• Contribute to change management activities across functional partners and documents adherence to the firm's risk, controls, compliance, and regulatory requirements.
• Collaborate with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines (this includes your own team and other teams across lines of businesses).
• Participate in multiple migration initiatives and coordinate transitioning clients from legacy to target platforms.
• Prioritize client needs, ensuring accurate and prompt inquiry resolutions where clients feel valued.
• Respond to internal and external client emails supporting a centralized group email box.
• Conduct training sessions for merchants on the new platform and/or device and its features.
• Provide status updates on client migration progress, including documenting client migration progress in our tracking tool.

Required Qualifications, Capabilities, and Skills

• Experience working at a payment, or payment technology company.
• Ability to work independently in a fast paced, evolving environment, and work under pressure while managing and prioritizing multiple tasks.
• Experience supporting corporate clients.
• Highly organized and ability to quickly assess the progress of each migrating client.
• Superior attention to details.
• Results driven self-starter who is able to thrive in a fast-paced and cross-functional environment.
• Strong collaborator and a natural team player.
• Proficiency in MS Windows and Office (Word and Excel) with the ability to work with multiple applications at the same time.
• Excellent written and oral communication skills, including the ability to convey complex information succinctly and clearly to clients and partners.