Quality Customer Service Engineer

Join Our Team as a Quality Customer Service Engineer at Johnson Electric

Location: Zacatecas, Mexico (onsite)

Your Mission, Should You Choose to Accept It

As our next Quality Customer Service Engineer, you'll serve as the primary point of contact between Johnson Electric and our clients regarding quality matters. Your expertise in problem-solving, audit preparation, and quality systems will be vital to achieving zero-defect production and ensuring exceptional customer satisfaction.

Why You'll Love Working Here

• Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.
• Diverse Projects: Work on a variety of projects across different industries, gaining broad experience.
• Mentorship Opportunities: Access to mentorship programs that help you grow both personally and professionally.
• Global Mobility: Opportunities for international assignments and transfers to broaden your career horizons.

What You'll Be Doing

• Lead quality activities for new product development (APQP) and PPAP submissions • Act as liaison during customer quality audits and address corrective actions • Monitor customer satisfaction metrics and propose improvement plans • Analyze and solve customer quality issues using structured tools (5 Whys, Ishikawa, Pareto) • Maintain and develop inspection methods and quality controls • Coordinate quality alerts, document corrective actions, and report status to management • Support environmental management initiatives and training • Ensure compliance with quality, environmental, and safety systems • Provide daily updates on product/process issues and continuous improvement progress • Make decisions regarding non-conforming materials: rework, scrap, or hold

What We're Looking For

• Bachelor's degree in Industrial, Mechanical, or Administrative Engineering • 3–5 years of experience in a quality engineering or customer-facing quality role • Fluent in English (spoken and written) • Expert in SPC, FMEA, APQP, MSA, PPAP, and other core quality tools • Strong analytical and decision-making skills • Excellent organizational and documentation practices • Proficient in MS Office (Excel, Word); experience with quality software preferred

Bonus Points If You Have

• Proven success leading customer complaint resolution • Experience with AIAG standards and document control systems • Ability to coordinate sorting actions on-site or at the customer's plant • High level of professionalism and integrity in client interactions • Experience in a fast-paced, high-volume manufacturing setting

How to Apply

Apply online at www.johnsonelectric.com – We can't wait to meet you!

Come join our global, inclusive & diverse team

Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company's most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfillment and meaning in the work they do.