Customer Service

Join Our Team as a Customer Service Representative at Johnson Electric

Location: Zacatecas, Mexico (100% on-site)

Your Mission, Should You Choose to Accept It:

As our next Customer Service Representative, you'll be at the forefront of ensuring that system orders are created with the correct order type and billing chain, reducing delivery delays, and timely creating internal production orders in the system (Oracle). Your customer service experience will be key to driving our success and pushing the boundaries of what's possible.

Why You'll Love Working Here:

• Collaborative Culture: A supportive and collaborative work environment where teamwork and knowledge sharing are encouraged.
• Competitive Compensation: Attractive salary packages and comprehensive benefits that reward your hard work and dedication.
• Global Presence: Be part of a global company with diverse teams and the opportunity to work on international projects.
• Career Growth: Clear career paths and advancement opportunities within the company.

What You'll Do:

• Fulfill customer requirements such as shipping documentation, ASN submissions, portal maintenance, dispute resolution, alert responses, CUMs, and more.
• Ensure system orders are created with the correct order type and billing chain.
• Eliminate delivery delays.
• Timely create sales orders and internal production orders in the system (Oracle).
• Ensure optimal inventory levels in the warehouse to fulfill customer orders on time.
• Prepare a weekly shipping plan and communicate it to the shipping and quality departments.
• Maintain an on-time delivery rate above 90%.
• Maintain customer satisfaction levels above 90%.

What We're Looking For:

• University degree in Administration or related field, or equivalent experience.
• 1 year of customer service experience in the automotive industry.
• Experience with customer portals, preferably Stellantis.
• Strong Excel skills.
• Advanced English proficiency.
• Experience with MRP systems, preferably Oracle.

Apply online at www.johnsonelectric.com – We're excited to meet you!

Come join our global, inclusive & diverse team

Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company's most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfillment and meaning in the work they do.