Servicemax/salesforce Support Engineer

Servicemax/Salesforce Support Engineer

The Servicemax/Salesforce Support Engineer will lead the development work of the DevOps team, providing technical guidance and support in the delivery of solutions within an agile DevOps environment. Additionally, you will collaborate with cross-functional teams, including project managers, business analysts, and technical architects, to ensure the DevOps team meets business needs and adheres to best practices. Will also be involved in daily support and administration of our Salesforce CRM, including ServiceMax where required.

Develop, test, and document custom development, integrations, and data migration elements of Salesforce and ServiceMax implementations.

Working to DevOps standards maintain CI/CD pipelines for Salesforce and ServiceMax.

Perform system testing and validation to ensure high performance and security.

Create and maintain technical documentation and process documentation for Salesforce and ServiceMax applications.

Participate in planning and analysis of business requirements for system changes and enhancements. Coordinate with Release Management Team on scheduled or emergency releases.

Optimize system performance and ensure seamless integration of new features.

Handle incidents and service requests as escalated to you, providing essential support for our CRM systems.

Troubleshoot and resolve technical issues related to Salesforce and Service Max.

Monitor system performance and proactively address potential issues.

3+ years experience in Salesforce and ServiceMax development and administration.

Salesforce Administrator, Salesforce Platform App Builder / Platform Developer 1 Certification is required. Knowledge of Apex, Visualforce, Lightning and more.

Understanding of the Salesforce platform including Sales Cloud, Service Cloud, Experience Cloud and common AppExchange solutions.

Experience with Salesforce APIs (REST/SOAP/Metadata, etc.)

Proficient in LWC development.

Experience in ServiceMax functionalities and integrations

Strong understanding of DevOps principles and practices including use of JIRA or similar

Experience with ServiceNow or similar tool for ticket handling.

Excellent communication skills to work effectively with business stakeholders globally.

Ability to work in an agile environment and adapt to changing requirements.

Fluent English (must)