Service Delivery Supervisor
Johnson Controls
Job Opportunity
Under the direct supervision of the SDM, the role is expected to track and provide direct support for the planned service agreement renewal process. The person will actively participate in contract scheduling, revenue forecasting, accounts receivable activities such as collection, and new customer authorizations. He/She will provide back up customer call handling, administrative, day-to-day support in the service operational areas.
Responsible for the scheduling, tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.
Prepare regular reporting on unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.
Prepare service billings in a special invoice format as defined by individual customer account special handling requirements. Reconciliation of accounts payable exceptions as necessary.
Updates and retains customer account information related to special billing conditions, invoice approval contacts, billing addresses and special billing rates up-to-date.
Researches, resolves or escalates accounts receivable disputes/issues. If needed, will interact with customer to resolve receivable issues. Process invoice credits and re-bills, as necessary.
Assist SDMs in administration of parts ordering and availability management.
Assist SDMs in resolution of warranty/SD warranty issues.
Graduate of any business-related course preferably Accountancy or its equivalent.
At least five (5) years industry experience preferably within a service or technical work environment.
Must demonstrate the ability to work independently and possess solid organizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate to people.