Sales Support Assistant

Area Sales Support Specialist

This position will cover Missouri, Kansas, and Kentucky. Will consider remote candidates in these locations.

Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

• Competitive starting pay
• Paid training
• Tuition reimbursement
• Global advancement opportunities
• Company vehicle (as applicable)
• Referral bonuses
• Comprehensive benefits including medical/dental/vision insurance, health savings account (HSA), life insurance, 401(k) savings plan with company match, short-term and long-term disability, employee assistance program, wellness program, and more!

What you will do:

• The area sales support specialist will be the primary internal point of contact responsible for supporting sales administrative tasks and some customer-facing tasks. This person will work closely with the sales, centralized bookings, and cash collections teams to support first pass yield bookings, support the Delegation of Authority process (including legal) and Preventative Service Agreements/Contract bookings and renewals. This position is vital as it will support the contract booking process and will be the first line of review and approval for contracts.
• Will be the initial reviewer for customer and sales data within Oracle to ensure customer and billing information is correct before contract booking. This position requires the verification and submission of customer master changes into Casewise workflow.
• As part of the customer and contract review process, will update and correct any current contracts or customer numbers that need action.
• Will provide the 1st level of support (review) for contract booking. This will include contract review and preparation of and the delivery of amendment letters to the customer. Will work directly with the customer as the 1st level support for approval. This will also include ensuring contracts are compliant for payment terms and conditions and submitting any contracts into our legal portal for higher review and the appropriate Delegation of Authority.
• Work with the sales team and the Centralized booking to obtain and submit customer's credit application.
• Provide Certificates of insurance and additional initial documentation for contracting.
• When needed, respond to Owner controlled insurance program/Contractor controlled insurance program requests and enrollment when required at booking. Also, when needed, support requests for bid and performance & payment bonds, as well as bonds required for various licenses.
• Support the local sales team with Preventative maintenance modifications, cancelations, and QA holds.
• Manage contracts through the booking process by working with the sales team, district managers, and centralized booking. This includes working closely with our compliance team for government contracts.
• Manage and maintain tracking for Preventative maintenance renewal contracts and weekly update calls on these contracts.

What we look for:

Required:

• High School Diploma or equivalent
• Proficient in Work and Excel
• Excellent written and verbal communication skills
• Excellent organizational skills and be able to handle multitasking and prioritization in a dynamic fast-paced environment
• Strong customer service skills

Preferred:

• Paralegal
• Contract negotiation experience +2 years
• 2 + years of experience in Oracle and Salesforce
• Order Management experience
• Invoicing and AR experience

Hiring hourly range: $27-36 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law