Order Specialist/ Customer Service Agent With German

Customer Service Representative

Provide best-in-class customer service for both internal and external customers while:

• Dealing with all types of requests received directly from customers including order bookings, complaints handling, and solution support
• Securing best supply solutions for customers
• In close cooperation with sales, logistics, finance teams and other stakeholders from within the company to maintain daily business
• Improving our internal processes as well as daily experience of our customers

Sales order procedure:

• Handle customer purchase orders and create sales orders
• Cooperate with sales representatives
• As customer's main point of contact, identify customer needs and build good customer relationships
• Secure the best supply solution for the customers
• Place purchase order requisitions (for specific business units only)
• Shipping: provide transport related instructions and other specific information

Claims: act as customer's primary point of contact throughout the claim process

What you can learn:

• Bunch of soft skills related to work
• Mastering communication skills
• Excel mentored trainings
• Development program

What we look for:

• High school degree or higher
• German and English language fluently
• PC skills – MS Office, intermediate level
• Customer oriented with focus to details
• Team player
• Previous experiences in customer services are an advantage

Our benefits:

Besides a very pleasant and international work environment Johnson Controls offers various opportunities for future growth, a competitive salary, regular monthly bonus after 6 months of employment, fully covered meal vouchers, monthly free workplace massage, winter vitamin package, onsite FIT days and a flexible benefit allowance so you can choose to tailor the rest of the benefits to suit your individual needs.

You will be based in our newly opened offices in the vibrant city center close to the river and Eurovea shopping center. The onsite facilities include a fitness center, coffee machines, canteen and nursery. If you are relocating to Bratislava to join JCI you will be eligible to receive a housing allowance to help you get your new life set up!

Starting from 1500 EUR/month gross (plus a regular monthly bonus after 6 months of employment) based on relevant experience.

This salary is our minimum advertised salary. We value each and every employee who joins Johnson Controls, therefore insuring our compensation package aligns with your professional qualifications and competencies to the open position you are selected for.

Who we are: Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let's talk today.