Maintenance Engineer

CCTV Maintenance Engineer

Why join our team?

• Competitive basic salary with excellent additional earnings potential • Company vehicle • Mobile phone and company laptop • Optional Overtime • Generous callout payments • Travel Time • Engineering Commission scheme/Sales referral incentive scheme • Pension – we match up to 7% • 25 days holiday plus bank holidays • Company Vehicle, uniform, all PPE, tools and ongoing training provided • Industry leading Health & Safety and an employee assistance program • Career progression opportunities • Staff referral scheme up to £2,000

Key Responsibilities:

• Execute scheduled preventative maintenance on various CCTV systems, including IP, analogue, and hybrid setups, cameras, NVRs/DVRs, VMS platforms, and associated infrastructure.
• Conduct thorough inspections of CCTV equipment, cabling, and connections to identify potential issues, wear and tear, or defects.
• Clean camera lenses, housings, and other components to ensure clear image quality.
• Verify proper camera alignment, focus, and field of view.
• Update firmware to existing CCTV & network devices.
• Test and verify the functionality of all CCTV system components, including recording, playback, remote access, and alarm integrations.
• Perform firmware updates and software patches as required to ensure system security and optimal performance.
• Diagnose and rectify minor faults or escalate complex issues to senior engineers or relevant departments.
• Maintain accurate and detailed records of all maintenance activities, inspections, and repairs in a timely manner.
• Provide technical support and guidance to clients on system operation and basic troubleshooting.
• Adhere to all health and safety regulations and company procedures.
• Manage and maintain vehicle stock and tools effectively.
• Stay up-to-date with the latest CCTV technologies, industry trends, and best practices.
• Participate in an on-call rota for out-of-hours support if required.
• Build and maintain strong relationships with clients, demonstrating a professional and helpful approach.

Required Skills and Experience:

• Proven experience (2+ years) in preventative maintenance and servicing of CCTV systems.
• Familiarity with network protocols (TCP/IP) and basic networking concepts as they relate to IP CCTV systems.
• Ability to read and interpret technical manuals, schematics, and wiring diagrams.
• Excellent fault-finding and diagnostic skills.
• Proficient in the use of hand and power tools relevant to CCTV installation and maintenance.
• Strong communication and interpersonal skills, with the ability to explain technical information clearly to non-technical individuals.
• Highly organised with excellent attention to detail.
• Ability to work independently and as part of a team.
• Full UK driving license.
• Comfortable working at heights and in various environments.

Desirable Skills (not essential but a plus):

• Relevant industry certifications (e.g., CSCS, IPAF, PASMA, specific manufacturer training).
• Technical knowledge of various CCTV camera types (e.g., IP, HDCVI, TVI, AHD), NVRs/DVRs, and video management software (VMS) platforms (e.g., Hikvision, Dahua, Avigilon, Milestone).
• Experience with access control, intruder alarm, or other security systems.
• Basic electrical knowledge.